When purchasing from our website it is an expectation that you have read and agreed to the following return processes and policies. Please take the time to read our website Terms and Conditions.
Should there be any defects or problems with your ordered items, we accept returns. We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days from the date your product left the warehouse, we will issue a full refund for the price you paid for the item, and this may be subject to a restocking fee and the courier charges we incurred. Please note that if you have broken the factory seals on the box or inner linings, this is not considered unopened and we cannot resale as new. A 25% restocking fee will be charged. If you have registered the hardware and activated services on it, then we are unable to accept the goods for return unless they are deemed faulty. We accept the return of electronic support, warranty & VPNs only if they have not been activated or used within 30 days. and again, these are subject to restocking fees.
You can always return items if they are defective. Any items faulty on arrival would be subject to manufacturer’s warranty. Returns require that the item’s original packaging is unmarked, the product is in brand new conditions, contains all accessories, fault description provided in detail, and RMA is placed within 30 days of invoice date. Please note: we only accept returns of items that have been opened if they are defective. Please see “To return an item” above for details of how to return defective items to us.
Software and Licenses are not returnable or refundable. If the software and/or licence has been registered or activated, we cannot provide a refund. Some exceptions may be approved. This returns policy does not affect your statutory rights.
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